One-to-one support
24/7 support tailored to your requirements.
Service
Pre-Sales Services
One-on-one support for your paper packaging project.
To provide fast, efficient and satisfactory service, we offer 24/7 one-on-one support tailored to your needs. Our professional engineers provide technical assistance to help refine and optimize your solution based on your specific requirements.
We promptly provide a detailed quotation, production timeline and shipping options to help your project progress smoothly.
Technical guidance
Professional engineers help refine your equipment solution.
Project planning
Detailed quotations, production timelines and shipping options.
In-Process Services
Stay connected as your equipment is manufactured, tested and commissioned.
Production progress
Track the production progress of your equipment in real time.
Factory acceptance
Participate in factory acceptance tests (FAT) before your equipment is delivered.
Remote commissioning
Receive video-call guidance to help with the initial installation and commissioning of your equipment.
After-Sales Service
Support that continues after your machine arrives.
Machine warranty
An extended warranty period for your equipment, with guarantee details available in the FAQ below.
One-to-one assistance
Long-term technical service support to help you use and maintain your machine.
Operation & maintenance
Technical documentation, including operation manuals and maintenance guides, supports safe operation.
Company & Product Videos
Explore Realstar equipment, applications and machine demonstrations.
Maximizing die cutting and folding gluing speed
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Induction-heatable paper bowl making machine
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Die cutting, blanking and stripping machine installed in Thailand
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Screen printing, UV foiling and cold stamping
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Die cutting and blanking machine
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Folding gluing collector: increase folder gluer speed
Watch on YouTubeFrequently Asked Questions
Find information about machinery, delivery, installation, training and order terms.
Why choose Realstar?
We offer factory-direct prices, quality machinery, timely after-sales service and more than 15 years of export experience. Reputation and quality are our priorities.
What is the machine guarantee?
Each Wenzhou Realstar machine has a 13-month guarantee from the date the customer receives it. Within this period, damaged spare parts can be replaced free of charge. We also provide lifetime online technical support.
What is the delivery time?
Delivery is within 7–30 days after receipt of the deposit, as soon as we can arrange it.
How are the machines packed?
We use strong seaworthy wooden cases or steel frames. Each machine is protected with anti-rust oil before packing, with desiccants packed inside.
Do you provide installation and training?
In some countries, installation and training are provided by our agent or dealer. Where we do not have a local agent or dealer, overseas engineering service is available. The customer covers return airfare, accommodation, meals and an engineer service fee of USD 100 per day. Training is free if the customer sends their own engineer to our factory.
Have you supplied machines to our country?
Our machines are used by customers in more than 128 countries. Contact our sales team for further information and machine feedback relevant to your market.
What are your payment terms?
T/T: For orders below USD 30,000, 30% is paid in advance as a deposit and the remaining 70% before shipment.
L/C: For orders above USD 30,000, 30% is paid by T/T as a deposit and the remaining 70% by irrevocable L/C at sight.
Cash, Western Union and credit cards are also accepted. For countries such as Bangladesh and Algeria, 100% payment by irrevocable L/C at sight may be available.
What machinery does your factory offer?
Folder gluer collectors; die cutting, blanking and stripping machines; UV printing, spot UV and cold foiling machines; paper lunch box machines; die cutting and hot stamping / foiling machines; laminating machines; and rigid box making machines.
LET’S DISCUSS YOUR REQUIREMENTS